Product Return Procedures


– Fill out the form below and we will email you a return shipping label. 
– You may return the item up to 90 days from the purchase date. All returns must be authorized in advance. 
– For Warranty and exchanges when purchased through SoftStartRV directly, and outside of our 90-day return window, contact our tech support team to verify the unit qualifies for an exchange or refund.
– If you purchased through Amazon or one of our Resellers, Distributors or Dealers please use their return procedures.
– For Warranty or exchanges, contact the company you purchased from. They will exchange your unit for a new one. We will then replenish their inventory.

The Address You Would Like Us to Ship Your Exchange Unit - If Applicable:
By clicking submit you are requesting a return label be sent to your email address within 1 business day.

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